Shipping policy

LEADING 

We have 2-5 business days for leading time.

We can ship anywhere in the contiguous United States. Unfortunately, we are unable to ship to Hawaii and Alaska. 
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items. Once your order has been processed and picked up by the carrier, we will provide you with tracking information. Normally, shipping would take 7 to 10 business days but during the pandemic, it may take longer than expected.

* The shipping time is only an estimate, not a guaranteed service. It may change along with the local situation and weather. *

* We will not cover any expense for your project if there are any changes in the shipping time, please order ahead. *

Please note that the shipping rate for many items we sell is weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound. A shipping fee is included in the price for most of the items.

The carrier will call you to set up a delivery time, please have someone who is at least 18 years old at the address to inspect and sign to receive the order.
It will be considered as a return if no one is answering the phone, the carrier will send it back to us, and the return shipping fee will be deducted from the refund amount.
And the carrier is not able to hold the item if you are not able to receive the item in a short period of time.  

During the pandemic and also there are policies of all the third party carriers, we are not able to deliver inside of your place. We can only drop off your order in front of the address.  

When you receive your order, please check for any damages or issues. If there is any damage or cracking, please leave a note on the receipt sheet and report any issues to our company. You have 48 hours to report any damages. If that time is over, the time frame for reporting damages will be closed. Please be aware of this issue when you receive the items.

Please check receiving instruction for more details.